ChefSteps Premium membership https://www.chefsteps.com/premium, which gives you unlimited access to ChefSteps classes and other member-only benefits, is offered with a 100% satisfaction guarantee. If you are not satisfied with with the Premium Membership, we will refund you the one-time Premium Membership fee in full in the original form of your payment, minus any discounts you received as a member.
We accept returns and issue refunds for non-food products that you purchase directly from us if such products are returned within 30 days of delivery in an unopened and unused condition. Prior to returning any product, you must obtain a return authorization from ChefSteps by contacting us at support.chefsteps.com and providing the following information: (a) the product’s serial number; (b) the reason for the return; and (c) the original purchase order number. We charge a 20% restocking fee for any returns that are not made in accordance with these terms.
We may provide the ability to purchase products from third-party sellers through the Services. If you purchase a product from a third-party seller, your purchase will be governed by the terms and policies of that third party. We do not accept returns or issue refunds for such products.
When you select “gift” all the items in your cart will be treated as gifts and sent to your registered shipping address.
When gifting ChefSteps Premium, we'll email you an access code for Premium that you can forward to your friend when the time is right. Simply click on the link and follow the directions.
When gifting ChefSteps Joule, we’ll ship Joule to your registered shipping address starting in May 2016. We’ll also email you an access code for a free Premium membership that you can forward to your friend at the appropriate time.